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Terms and Conditions for Mobile Opt-In


By opting in to receive mobile communications from Your Story Counselling Services, you agree to these Terms and Conditions ("Terms"). These Terms outline the conditions under which you may receive SMS messages, notifications, and other mobile communications ("Messages") from us. If you do not agree to these Terms, please do not opt-in..


1. Consent

By providing your mobile phone number, you consent to receive messages from Your Story Counselling in regard to our inquiry via our contact page.  Consent is not a condition of purchasing any goods or services.


2. Opt-In Process

To opt-in, you must:
- Provide your mobile phone number at the time of registration or through any designated opt-in method provided by Your Story Counselling Services. 
- Confirm your consent by responding to the opt-in confirmation message if applicable.


3. Message Content


At no point in time will Your Story Counselling services send marketing or promotional material. Your Story Counselling will only send text messages when requested by you (If you would like to confirm an appointment, change, cancel, ask a questions) or when you indicate that you would like to be reached back out to by our admin team via text when selecting your contact method in our contacts page (you selected that you would like to be contacted via text message). 

4. Opt-Out Instructions

You can opt-out at any time by:
- Replying "STOP" to any Message you receive.
- Contacting Your Story Counselling directly via phone or email to request removal from our mobile communications list.


5. Charges and Fees

[Clinic Name] does not charge for sending or receiving Messages. However, standard message and data rates may apply from your mobile carrier. Please check with your carrier for details. our number is TOLL FREE. 


6. Privacy

We value your privacy and will protect your personal information in accordance with our Privacy Policy. Your phone number and any other personal information will not be shared with third parties without your explicit consent, except as required by law.


We are not responsible for any messages that may be delayed or not delivered due to factors outside our control.


7. No Medical Advice

Messages from  Your Story Counselling are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your therapist, counselor, or other qualified health provider with any questions you may have regarding a medical condition.

8. Changes to Terms

We reserve the right to change these Terms at any time. We will notify you of any changes by sending a Message to your mobile number. Your continued use of our mobile opt-in service after such changes constitutes your acceptance of the new Terms.


9. Contact Information

If you have any questions or concerns about these Terms or the mobile opt-in service, please contact us at:

20 Floral Parkway, UNIT A3. Concord, ON, L4K4R1

By opting in, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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